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About the Company
1 SEATS AVAILABLE
Perks & Benefits
About the Internship
Roles & Responsibilities: ? Respond to customer cases assigned to you in line with SLA. ? Ensure full understanding of the issue (including impact to customer) ? Gather logs, configuration details and attempt to reproduce the reported issues. ? Research the issue with team members and in the knowledge base/documentation as needed. ? Document all interactions and case details, including a detailed description of the issue and any resolutions provided/recommended. ? Adhere to company policies and procedures regarding customer handling, case management and service entitlement verification. ? Participate in knowledge sharing (discussions and input towards knowledge base/documentation) ? Perform other duties and projects as assigned.
Who Can Apply?
Bachelor’s degree or higher in Computer Science, or equivalent experience. ? Troubleshooting of cross platform OS ( Windows, Linux, Mac) ? Familiarity with support tools ( Team viewer, WebEx, Go to assist, Windows Remote Assistance etc) ? Good understanding of the following subjects: o Networking fundamentals (TCP/IP, 3-way handshake, DNS, UDP etc.) o Application Layer Protocols SMTP, FTP & HTTP etc. o SSL/TLS o Routing o Firewall & Antivirus o Proxy Required Skills: ? Excellent written and verbal communication skills(Speech clarity, voice clarity, good pronunciation ? Linux fundamentals (Command line navigation and basic features, file system, permissions, networking, etc.) ? Windows (Permissions, services, file system, Event Viewer, etc.) ? Active Directory (Domains, structure, permissions, group policies, etc.) ? Postgres fundamentals (Management interface, accessing logs, backup-restore, browsing databases, simple queries, permissions, jobs, etc.) Other Skills: ? Ability to work well with others on a team ? Basic understanding, installation of MongoDB